Psycademy Terms and Conditions

These terms and conditions relate to all products supplied and/or services delivered by Psycademy.

THERAPY AND ONE TO ONE SESSIONS

For the purposes of these terms and conditions, therapy refers to any one to one treatment offered by Psycademy (including by a Psycademy associate) and which includes any coaching provided, the Personal Breakthrough program, the Karmic Mentoring program and any hypnosis or Time Line Therapy sessions.

Before Psycademy can begin working with you therapeutically, it is important that you understand and agree to certain conditions.  You must understand that:

1. Therapy with Psycademy in NO WAY replaces a diagnosis, treatment or advice from or prescribed by a medical doctor or a psychiatrist.
2. The results of your therapy session or sessions with Psycademy are dependant on your communication with your unconscious mind, for which you are 100% responsible and which your Psycademy therapist is only able to facilitate.
3. The results of the therapy process are dependant upon you following the instructions that your Psycademy therapist gives you as he or she guides you through the processes of Neuro-Linguistic Programming, hypnosis, Time Line Therapy and any other service that your Psycademy therapist is trained to provide.
4. The long term results of your Psycademy therapy session are dependant upon you completing ALL homework or tasking your Psycademy therapist gives you and on you focusing on what you want, rather than what you don’t want and on your taking any necessary action. Psycademy cannot guarantee results of therapies if you do not do ALL the homework or tasking given by your Psycademy therapist.
5. Your Psycademy therapist can only assist you in resolving problems that you raise and cannot be expected to resolve problems you do not raise.
6. Shortly after you book your Psycademy therapy session, your therapist will start reviewing and preparing for the work you do together.  This time is included in your full fee.  Once your Psycademy therapist has begun the work for your therapy there can be NO refund for a cancelled session or programme.

WORKSHOPS AND TRAINING COURSES

The above terms and conditions apply equally in relation to your attendance on one or several of our workshops and/or training courses.

PAYMENTS

Therapy and One to One Sessions

When you book a Psycademy therapy or one to one session, you will be informed of the full amount due for the programme or service or the applicable hourly rate together with an estimation of the required time for the session.  We will do our best to communicate this to you at the time of booking.

Payment of a deposit is due when you book your Psycademy therapy session.  In the case of Psycademy therapy sessions of shorter than 2 hours, then you are required to make FULL payment at the time of booking, irrespective of the date upon which your therapy is to take place.

For Psycademy therapy sessions lasting more than 2 hours (such as a Personal Breakthrough session) or which are shorter than 2 hours but which include tasking, the provision of other material, e-mail or telephone support, then payment for the pre-tasking or the full service (to be decided by Psycademy in its sole discretion) will be required at the time of booking.

In accordance with Psycademy general terms once a therapy or one to one session has been booked by you and the required seven day cooling off period has passed and the therapist has begun preparation work for your session or sessions then no refund can be offered.  Preparation for your session or sessions includes telephone calls with you prior to the session or sessions; the assignment of preparatory work and/or the assessment of any preparatory work or pre-therapy questionnaires.

Workshops and Training Courses

Generally speaking, after the expiration of the 7-day “cooling off” period, cancellations are not permitted for Psycademy workshops and training courses.   However, in the event that you cancel a workshop or training course more than 30 (thirty) days prior to the commencement date of the course then you may be entitled to a reduction in the fee due to Psycademy for the applicable workshop or course.  In such an event, we shall contact you to discuss the matter, following our receipt of your written notification of cancellation (and email is an acceptable means of communicating cancellation in this situation).  The decision to reduce your fee will be at the discretion of the Psycademy Managing Director.  In the event that you decide to withdraw following attendance at one or more of the workshops then no refund is due.

General Payment Terms

Psycademy accepts payment by credit card, cash and bank transfer.  Payments made on receipt of an invoice are due no more than 30 days following the date of issue of the invoice.  Please note that Psycademy does not accept personal cheques.

Psycademy also accepts instalment payments by special arrangement.  Instalment payments require the authorisation of the Psycademy Managing Director and must be paid for by direct debit from a UK bank account or by a debit from a UK credit card.  Psycademy reserves the right to charge an administration fee of up to 10% of the total fee due in addition to the total Psycademy therapy fee for payments made by direct debit.   This fee is to cover the significant cost to Psycademy in the administration of direct debit.

Psycademy requires that where payment is being made by direct debit at least 25% of the total fee due (excluding any administration fee charged by Psycademy) for the therapy session has been received by Psycademy prior to the Psycademy training taking place.  Payments to Psycademy will continue after your therapy session, until such time as Psycademy has received the full amount due for the therapy session plus the applicable administration fee.

In the event that agreement is reached whereby Psycademy agrees to accept a direct debit from you then Psycademy will notify you of the cost of the monthly instalments in advance of the first direct debit being taken from your bank account by Psycademy.  Psycademy direct debits will appear on your bank statement as “London and Zurich”.  They are our agents who collect direct debits on our behalf.

The cost of each monthly instalment will be determined as follows:

The total fee due / the number of monthly payments you are making to Psycademy.

The administration fee will be added to the first monthly direct debit to be taken from your bank account.  No breaks in direct debits are permitted.

MAKING A COMPLAINT TO PSYCADEMY

In the unlikely event that you are dissatisfied with the services and/or products supplied to you by Psycademy then you may request the return of your fees under the conditions of guarantee below:

1. You must contact Psycademy in writing stating that you are dissatisfied with the services and/or products supplied and making it clear the precise items you are dissatisfied with.  We will then begin the student grievance procedure that is available to you on request.
2. Any complaints must be received by Psycademy no more than 30 days following the date of treatment or your receipt of any products supplied to you.
3. You are required to demonstrate that you have made an honest and clear attempt at all exercises.
4. You must return any and all course materials supplied to you by Psycademy, including any workbooks, files, CDs and all other bonus materials.  Materials must be returned unused and in pristine condition.
5. You may not receive a refund once you have sent material for written feedback or received one to one coaching.
6. If you have received a personality profile as part of your course or as a standalone purchase you may not receive a refund once you have completed this and received feedback or any accompanying coaching.
7. If you are dissatisfied with tutor feedback or coaching please contact Psycademy stating your complaint clearly.  We will then begin the student grievance procedure which is available on request.

GENERAL TERMS

1. Any therapy session, workshop or training course may bring up emotional issues and related health issues.  The teaching, training and coaching provided are in no way intended to substitute medical or psychiatric recommendations or prescriptions.   Trainings, teaching and coaching provided by Psycademy are intended for people whom are generally well, emotional issues may arise and this is generally the intent of the treatment.  However, Psycademy may refer a client to alternative sources for help in certain circumstances and this may include medical assistance, counselling or other treatment.  Psycademy reserves the right to remove any client or cease any therapeutic treatment in circumstances where Psycademy deems it appropriate.  These circumstances may include:  preventing loss of life, preventing damage or harm to third parties or property.
2. Psycademy reserves the right to substitute a therapist or facilitator with another of similar experience and training levels.
3. Psycademy reserves the right, at all times, to make changes to course materials.
4. Psycademy reserves the right to alter its fees as it sees fit.  However, once you have confirmed a booking for a therapy session, workshop or training course, the price you have confirmed at is the price for that session or training.
5. Psycademy is regulated under the Data Protection Act 1998 – registration number Z9771005.  We are entitled to hold certain of your data, but we agree not to share that data with third parties.
6. If you would like to review or change the details you have supplied to us, please contact us in writing (by email is acceptable) to notify us of the changes you wish to make.
7. All materials and information are protected by the intellectual property laws of England to the greatest extent provided under the law.  You are not permitted to distribute, copy or in any way share your materials, other than in ways that are expressly permitted by us.  Any materials supplied to you are for your private use only.
8. Psycademy will use its reasonable endeavours to carry out these terms as agreed but is not liable for loss (whether direct or consequential) suffered by a client in the event that Psycademy is unable to complete the work as a result of matters that are not the fault of Psycademy (which may include strikes, illness, labour disputes, accident or breakdown of vehicles).
9. These terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England.